Run4win Casino Terms & Conditions

Opening and maintaining an account

You may generally be required to create one personal account to use the services. An account must be registered in your own name and for your own use. Duplicate accounts, false accounts, accounts created for another person and accounts operated on behalf of someone else are not permitted unless expressly allowed under an applicable process. We may close, suspend or merge accounts where we identify duplication or a breach of these terms.

You are responsible for keeping your registration details current. This includes your name, date of birth, residential information, payment information and any other details needed to administer the account. Providing information that is misleading, incomplete or knowingly inaccurate may result in account restrictions, cancellation of transactions or other action permitted by law.

Identity and account checks

For legal, security, fraud-prevention and responsible gambling reasons, we may ask you to verify your identity, age, location, source of funds or ownership of a payment method. You may be asked to provide documents or information that can reasonably confirm these details. Access to some services, deposits, withdrawals or account functions may be limited while checks are being completed.

You must respond honestly and within a reasonable timeframe to verification requests. If information cannot be verified, appears inconsistent or indicates that an account may not be used lawfully, we may suspend the account, refuse a transaction, withhold access to certain services or take other steps permitted by applicable requirements. Any action concerning funds will be handled in accordance with relevant law and the circumstances of the account.

Account security

You are responsible for protecting your username, password, authentication details and devices used to access the account. Do not share login credentials with anyone. If you believe your account has been accessed without permission, or that your details may have been compromised, stop using the account and follow the available account security process as soon as possible. You may be responsible for activity carried out through your account where you have failed to take reasonable security precautions.

• Do not use automated tools, bots, scripts or software intended to interfere with the website or games.
• Do not attempt to bypass technical, geographic, age, identity or account controls.
• Do not use the website to commit fraud, launder money, conceal funds or support unlawful activity.
• Do not upload harmful code or take action that could disrupt the website, other users or our systems.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set a budget before you begin and avoid playing when you are affected by alcohol, stress or other factors that may affect your judgement. You should take regular breaks and keep track of the time and money you spend.

• Set personal deposit, spending or session limits where those tools are available.
• Use a time-out or self-exclusion option if you need a break from gambling.
• Do not chase losses or increase stakes to try to recover money.
• Ask for support if gambling is affecting your finances, relationships, work or wellbeing.
• Do not gamble on behalf of another person or encourage a person who is underage to gamble.

We may apply account limits, contact you about your activity, delay a transaction or take other responsible gambling measures. These measures are intended to support safer use and may not prevent every form of gambling harm. You remain responsible for making informed decisions and seeking independent assistance when needed.

Suspension and account closure

You may request closure of your account in accordance with the available account process. We may also suspend, restrict or close an account where we reasonably believe there has been a breach of these terms, unlawful or suspicious activity, identity or age concerns, payment risk, technical misuse, responsible gambling concerns or a requirement to do so under applicable law.

If an account is closed or suspended, you must not create or use another account without permission. Any open transactions, balances or promotional benefits may be reviewed under the relevant rules. We may retain information for legal, regulatory, security, fraud-prevention and record-keeping purposes, even after an account is closed. Our privacy information explains how personal information is handled.

Website availability and liability

We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Maintenance, updates, telecommunications problems, third-party failures, cyber incidents and events outside reasonable control may affect availability. You should not rely on the website for the storage of important records, and you should keep your own transaction and account information where appropriate.

To the extent permitted by law, we are not responsible for losses caused by your misuse of the website, inaccurate information supplied by you, unauthorised access resulting from inadequate account security, interruptions outside reasonable control or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies any right, guarantee or protection that cannot lawfully be excluded, restricted or modified.

Applicable law and questions

These terms are intended to operate subject to the laws and mandatory consumer protections that apply to your use of the services. If a court or authority finds that a provision is invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. If you have a question, notice an error or wish to raise a concern, please use the relevant support or account process made available on the website. We may ask for information needed to review and resolve the matter.